Refund and Return Policy
At Bird Guinea Fowl, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we have specific policies regarding refunds and returns. Please read the following carefully.
1. Live Bird Sales
Due to the live nature of our products, we do not accept returns on guinea fowl, guinea hens, or any live birds. Once an order has been placed and the birds are shipped, we cannot process returns.
2. Live Chick Guarantee
We guarantee that your ordered number of guinea fowl will arrive healthy and true to breed. If any issues occur upon arrival, such as health concerns or discrepancies in the order, please contact us within 3 days at sales@birdguineafowl.com. We will work with you to resolve any problems, which may include replacements or other solutions as deemed appropriate.
3. Non-Live Products
For any non-live products purchased (such as accessories or supplies), you may return them within 14 days of receipt, provided they are in their original condition and packaging. To initiate a return, please contact us at sales@birdguineafowl.com for instructions.
4. Refund Process
Refunds for eligible non-live products will be processed within 5-10 business days after we receive the returned item. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
5. Shipping Costs
Customers are responsible for the shipping costs associated with returning non-live products. We recommend using a trackable shipping service to ensure that your return reaches us.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving your order at sales@birdguineafowl.com. We will assess the situation and may provide a replacement or refund as appropriate.
7. Changes to the Policy
Bird Guinea Fowl reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised policy.
8. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please reach out to us at sales@birdguineafowl.com.
Thank you for choosing Bird Guinea Fowl!